OCIO Champion: 11/27/2018

TYLER SWEENEY

In recognition of your work for the Department of Motor Vehicles in resolving an issue with the RemoteApp. The issue was causing unacceptable slowness when initially starting an app via the RemoteApp website. Devin Townsend commented, “This is a fantastic example of partnering between NDOT and the CIO to resolve a difficult issue. Throughout the process Tyler spent a lot of time coordinating between NDOT, the CIO, and Microsoft and was always very helpful and cordial in correspondence between all of the stakeholders. I’d like to recognize Tyler for his efforts.”

Website “Reason for Nomination”: I wanted to point out an issue that has been resolved with the RemoteApp environment in hopes that we can celebrate it as a fantastic example of partnering between NDOT and the CIO to resolve a difficult issue. The ticket I’m referring to is https://serviceportal.ne.gov/Incident/Edit/IR317887/. This ticket involved an issue with RemoteApp that was causing unacceptable slowness when initially starting an app via the RemoteApp website. The initial start of any app was taking 1 minute +. Our customers were dissatisfied with that performance and asked for it to be resolved numerous times. The NDOT RemoteApp team worked primarily with Tyler Sweeney to identify the issue. Tyler Sweeney in turn worked extensively with Microsoft to pin down the exact cause of the slowness. Throughout the process Tyler spent a lot of time coordinating between NDOT, the CIO, and Microsoft. Even though this ticket took a long time to resolve, Tyler was always very helpful and cordial in correspondence between all of the stakeholders. I’m not exactly sure how to go about it, but I’d like NDOT to recognize Tyler for his efforts. Please let me know how I can help do this. - Devin

Website nomination from by Devin Townsend, Department of Transportation

 

 

JOE HOMAN

In recognition of great customer service to the Department of Motor Vehicles with the deployment of their regional Driver License offices. In the event of a break down, the offices needed spare printers were needed. Within a short time, Joe and the OCIO Site Support teams completed this request. Julie Maaske, DVM Deputy Director, commented, "I wanted to express my appreciation to Joe for his assistance in acquiring the spare printers for placement in the regional offices. Joe's actions are appreciated. Have a great weekend."

Website “Reason for Nomination”: For great customer service to the Department of Motor Vehicles with the deployment of their regional Driver License offices. In the event of a break down, the offices needed spare printers were needed. Within a short time, Joe and the OCIO Site Support teams completed this request. Julie Maaske, DVM Deputy Director, commented, "I wanted to express my appreciation to Joe for his assistance in acquiring the spare printers for placement in the regional offices. Joe's actions are appreciated. Have a great weekend."

Website nomination from by Julie Maaske, Department of Motor Vehicles

 

 

HAILEY ROGERS

In recognition of great customer service to the Department of Transportation.  Late on a Friday, NDOT submitted an emergency purchase request. Hailey Rogers dropped what she was doing and stayed to ensure the purchase went through. This is a matter of Public Safety and we truly appreciate Hailey's efforts to push this through!

Website “Reason for Nomination”:  Late on Friday, NDOT submitted an emergency purchase request and Hailey Rogers dropped what she was doing and stayed to ensure the purchase went through. This is a matter of Public Safety and we truly appreciate Hailey's efforts to push this through!

Website nomination from by Julie Maaske, Department of Motor Vehicles

 

 

JASON SCHNELL

In recognition of outstanding customer service to a customer having issues with their mobile device.  Julie Maaske, Department of Motor Vehicles commented, “I was on the phone with Jason for approximately 40 minutes. He was very helpful, patient, and provided easy to follow step-by-step information to this ol’ Android user. Just wanted to share with you my appreciation for his assistance and the manner in which he went about it.”

Website “Reason for Nomination”:  Outstanding customer service. Quote from Julie Maaske's email: I was on the phone with Jason for approximately 40 minutes. He was very helpful, patient, and provided easy to follow step by step information to this ol’ Android user. During his interaction with me he was multi-tasking with what I assume was another customer. Just wanted to share with you my appreciation for his assistance and the manner in which he went about it. Julie A. Maaske Deputy Director Nebraska Department of Motor Vehicles 301 Centennial Mall South Lincoln, NE 68509 OFFICE: 402.471.3900 Julie.Maaske@Nebraska.gov dmv.nebraska.gov / Facebook

Website nomination from Tim Cao, OCIO and email from Julie Maaske, DMV