Communications Services Billing (CSB). The Office of the CIO purchases a comprehensive range of voice, data, and wireless communication services from more than 50 national and local providers. The providers invoice the Office of the CIO, which uses CSB to re-bill the cost of services plus administrative and indirect costs to state agencies and external customers, including political subdivisions. Billings to customers include detailed call listings and other information typical of phone bills.

Information Management Services (IMServices) Billing System. The IMServices Billing System supports a wide range of information technology services, including application development, enterprise computer (mainframe) use, email, web application hosting, Distance Education, Open Systems Team, Cabling Services, and other hosted services. The system has the capacity to re-bill agencies for hardware and software purchased on their behalf under enterprise agreements. The IMServices Billing System produces the billing detail for the monthly invoices to customers. It also generates many reports for management and supports an extensive database with historical records.

Intergovernmental Data Services (IDS) Billing System. The IDS Billing System is very similar to the IMServices Billing System. The primary difference is that it is dedicated to providing cost recovery for a statewide computing system connecting state agencies and county government. It charges for computer usage, leasing of terminals, personal computers, and printers, and other services.

Each billing program sends summary data to the State's accounting system (EnterpriseOne), which creates summarized monthly customer invoices. Staff from AS-Central Services combines the monthly EnterpriseOne invoices with detailed reports from the billing systems and mails the paper documents to customers.

All three systems also send detailed billing data to an Oracle Business Intelligence (BI) database (OBIEE) for ad hoc reporting and analysis purposes.