In recognition of your work on updating 4,000 computers with the new version of the IBM Personal Communications (PCOMM). SCCM could not update them automatically. Even though Rick was busy with other tasks, he worked very hard to create SCCM packages for the computer updates. The updates have fixed many security issues. Laurie Schlitt, OCIO, commented, “Rick has been happy to work with users when needed. It is people like Rick that make OCIO synonymous with Customer Service.”
In recognition of your work assisting our customers who were having problems saving their Office applications. While support of Office applications doesn't fall under the duties of our Identity Management team, she took charge, coordinated and collaborated with several other Open Systems teams as well as the product vendor to identify troubleshooting steps and get them into effect. Brandon Boyd, OCIO commented, “Kim steps up when asked to do 'Other duties as assigned'. It's one of the many times she and her team have been asked to go above and beyond for the customers and is very deserving of recognition for her efforts.”
In recognition of your work with the Banking and Finance quarterly employee webinars, knowledge sharing meetings, events and employee accomplishments. The agency records these sessions for those unable to attend. Banking had a challenge when SharePoint was unable to accept such a large file and replay the file. Kelley Lammers, Banking and Finance, commented, “Tyson worked between projects for weeks, with creativity and vision in finding a way for SharePoint to be the one stop storage and retrieval center. Thanks to Tyson's work, we efficiently leverage our use of power point recordings for short tutorials and full webinars. Tyson, thanks for "making it work"!”
In recognition of your work and assistance to the Foster Care Review Board and their active directory accounts. Over 300 board members needed access to the agency’s new SharePoint site. Mary Furnas, Foster Care Review Board, commented, “This was a huge undertaking on his part. I'm sure this has to occur amongst his many other CIO Help Desk duties. Also each month we have several deletes and additions that he does quickly for us. We are very appreciative of the time he spends with us and he has such a professional demeanor. Thanks Jack!”
In recognition of your work and assistance to the Foster Care Review Board in create a confidential SharePoint site. The agency indicated it will save the agency thousands of dollars in paper, copying and postage costs. Moving forward, cases will be posted to the SharePoint site. Mary Furnas, Foster Care Review Board, commented, “Kathy is pulled in all directions by those of us who are new to SharePoint and need her assistance but always remains patient, caring, professional and responsive to our needs. She is always learning new things about SharePoint and advises us on how it will help us better manage our agency work. We hope that Kathy receives this service award for all her hard work, dedication and assistance to agencies such as ours.”
In recognition of your work and assistance to DHHS Office of Radiological Health during a recent Windows 10 upgrade and GENIE 2K/Inspector 1000 software upgrade. This software and devices are needed and used during an incident involving radioactive materials and particles. Larry Harisis, DHHS commented, “Without your help, we would not be able to effectively use our equipment in the way we intended. We are thankful that you were able to understand and actively sought to meet these needs with both the upgrade and device connection problems. I think that you were able to provide a unique and unmatched customer service!”