For his/her assistance during the WCC’s migration to the New World network. The OCIO held weekly meetings, project planning and testing to put the agency in a great position for the migration to occur smoothly. The migration of a new subnet was the third phase. Just as before, the actual cutover process only took a matter of seconds.
For his assistance to NEMA with the Windows Defender application. It was running at a time during the day that was not convenient to the customer. Bryan Tuma commented, "Rick Sanchez did a great job of working this issue to final resolution. I am not kidding, I had no productivity for the first two hours each morning because my terminal speed was so slow. He made the change....boom! I am humming!" Thanks for the help.”
For his assistance to the Department of Education with our Service Desk tickets Tibor Moldovan commented, “Just wanted to send a quick note of appreciation to Nick. He is always great to work with, accurate, timely, professional and strives to resolve the issue to the end. It’s always great to see his name on a service desk ticket. Thanks Nick!”
For her assistance with the agency’s ECM document indexing issue which turned out to be a user error. Audrey was able to determine what staff were to create the error and what needed to be done to prevent the error in the future. Ane McBride commented, “Audrey greatly exceeded in customer service today. She solved the problem quickly and efficiently and communication was personable and courteous.”