The Office of the CIO Service Desk provides a single point of contact for the Office of the CIO. This is primarily done by utilizing the State’s Service Portal which allows for an efficient and effective flow of information between requestor and provider. Service Desk staff processes these requests using industry best standards and practices for service management. We work hard to ensure each request is handled as efficiently and effectively as possible.
The Service Desk staff currently has over 70 years of combined experience working for the State of Nebraska. With this level of experience and knowledge combined with enterprise tools, the Office of the CIO is able to reliably complete 80% of our thousands of requests in 24 hours or less each month. This translates into the State of Nebraska staff, who utilize Office of the CIO services, being more productive and efficient themselves.
Feel free to contact the Office of the CIO Service Desk if you would like to learn more about the Office of the CIO and the services that we provide. The Service Portal located at https://serviceportal.ne.gov/ is available to all @nebraska.gov teammates who can create and track requests. “Don't have an @nebraska.gov account?” You can speak to us directly by calling 402.471.4636 or 800.982.2468 and one of our coordinators will be happy to assist you in submitting your request. Our phones are answered 24 hours a day, 7 days a week, 365 days a year by State of Nebraska employees located here in Lincoln, Nebraska. "Don't need to talk to us?" You can also use our "Report a Problem" or "Request a Service" buttons above to easily submit a request.