Didn’t find what you’re looking for?  The Service Portal is available to all @nebraska.gov users and is located at https://serviceportal.ne.gov, or call us directly at 402.471.4636 or 800.982.2468.  Our phones are answered at all times, 3:00PM or 3:00AM by State of Nebraska employees located right here in Lincoln, Nebraska.

 

FAQ

Exchange Graph

What is the Cloud?

"The cloud" in relation to your State email is Exchange Online. Applications and services hosted in the cloud are all accessible via the Internet and the data stored is held in a remote location. What is Exchange Online? What is Exchange Online? Exchange Online is Microsoft’s cloud-based email service that provides access to email, calendars, contacts, and tasks from any endpoint (PC, Mac, Android & iPhone). Being cloud-based, Exchange Online provides enhanced reliability and availability than our existing on-premises Exchange email service, as well as many new and enhanced features.

  Focused Mailbox Intelligently presorts your email so you can focus on what matters
  Dark Mode Light-on-dark color scheme
  Desktop Notifications When Outlook webmail is closed (but your browser is open), notifications appear in the corner of your screen
  In-Browser Document Preview Preview documents attached to email from inside the browser without having to download

What's the easiest way to access Outlook Web Access (OWA)?

You may now also use Outlook.nebraska.gov and login with your STN credentials for authentication. Be sure to update your bookmarks on your agency's moving day. You can continue using mail.nebraska.gov, to access your email. The URL will redirect to Outlook.nebraska.gov.

What will happen during the migration? How long will it take?

During the migration, you should notice no change in the way your email is behaving. The actual migration (which will be done for your whole agency at the same time) will take place in the background and will take approximately 12 hours to complete, which is why we are scheduling migrations to begin after 5:00 p.m., so you can continue to use email as normal during business hours.

How do I know when my mailbox is migrating?

Some users received this notification from Microsoft Outlook when their mailboxes moved:

Device

Once you select OK. You may restart Outlook.

How to Install the Outlook App on a Mobile Device

Check for System Updates

For optimal performance, you should always download the latest available operating system on your mobile device. Exchange Online requires the following iOS/OS builds:

  • Android 5.0 and up
  • iOS 12.0 and up
  • watchOS 4.0 and up

How to Update your OS/iOS:

  1. Make sure your device is connected to WiFi.
  2. Open Settings
  3. Select System Updates> Check for updates
  4. If an update is available, an Update button will appear. Select it.
  5. Install the update. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Select one. Your device will reboot.

Install the Outlook App

If you use a State mobile device / a previously approved BYOD to access your email, contacts and calendar, you will need the Outlook app to access your account after migration.

ANDROID DEVICES:

  • On your mobile device, go to the "Company Portal" icon
  • Select "View in Google Play"
  • Install Microsoft Outlook
  • Type your email address and follow the Wizard.

APPLE DEVICES:

  • On your mobile device, go to the "Company Portal" icon
  • Install Microsoft Outlook
  • Type your email address and follow the Wizard.

Once the app is installed, you can configure the basic app settings:

  • Optimizing the Outlook mobile app for your iOS or Android phone

Remove the default mail app. Once your contacts are syncing through the Outlook App, it is safe to remove the default mail app from the device.

Will my Contacts be able to Sync to my Phone?

If Outlook Contacts do not automatically begin to sync to your device. This can be resolved from the Outlook app settings.

  1. On your device, open the Outlook application. Then, navigate to the settings icon in the bottom left corner of the menu.

  2. Device
  3. Select your Office 365 account, typically this appears as first.last@nebraska.gov.

  4. Device
  5. 3. Enable the “Sync Contacts” feature. This should start syncing your contacts.
Device

Why can't I see all the search results for emails?

The first time you open Outlook after migration, your mailbox will start to sync to your local workstation. During this sync process, search results may be incomplete or result in an error message. Searching will work properly once the sync process is complete. The sync can take anywhere from a couple minutes to several hours depending on the size of the mailbox. As a workaround, it is possible to search your mailbox using OWA (Outlook Web App) while the sync is still going on. When opening Outlook for the first time after migration, you may get a message saying that a file is not available. It may take up to 10 minutes for older emails/files to become available as they sync down to your Outlook Client

How does Exchange Online handle malicious emails, such as SPAM?

Once you have been migrated (and while the migration is ongoing for the rest of the State), you will continue to receive the current quarantined email notifications, which have the option to release them. However, Exchange Online has its own malicious email detection agent, which places suspicious emails in your Junk email folder. From there, you will be able to release, whitelist, permanently block senders and so on.

How does Focused Inbox presort my email?

The Focused Inbox setting is optional. If selected this setting places your most important emails in "Focused" view and the rest in the "Other" view. Focused Inbox works across all your email accounts, personal and professional.

To create an inbox that "feels right" to you, the system takes into account emails and contacts with whom you interact, and filters out noisy sources like automatically generated or bulk email. The more you use it, the better it gets. You can easily reclassify emails between Focused and Other. Just open an email, then select "Move to Focused/Non-Focused" from the overflow menu.

Note that your notifications are synced to Focused Inbox, on iOS your badge count is synced to Focused Inbox as well.

To disable it, please navigate to the gear icon in the top right corner of your webmail. In the menu that opens, disable Focused Inbox by clicking the sliding button, it should change from blue to black.

Can someone Receive/Send emails on My Behalf?

  1. Open Outlook and select File -> Account Settings -> Delegate Access.
  2. Account Info
  3. This will open the window shown below. Add any delegates that you need, and set their permission level. By default, they have editor access to Calendar and Tasks. You may also grant them Inbox access.

  4. Account Info
  5. 3. Select OK. Your delegates should soon have access.