All billing data for the Office of the CIO are available electronically. An analytics reporting tool (OBIEE) provides easy access to real-time information. Every agency with a monthly invoice of at least $1,000 from the Office of the CIO is eligible for free access to OBIEE for its users. Contact the Office of the CIO for further information.

Reporting Problems and Errors: Report specific questions and problems regarding any bill from DAS IT Services to:
Vickie Kress, Team Lead for Accounts Receivable
AS Central Services
402.471.0424
vickie.kress@nebraska.gov

Report unresolved concerns to:
Julie Heyen, CPA, Controller
Nebraska Office of the CIO
402.471.4385
julie.heyen@nebraska.gov

 

018 Directory Assistance:

Windstream Communications bills for 555.1212 directory assistance calls as a summary total under this code. The call detail for each of these charges will appear under the billing code 200 Toll section by station number and will be zero-rated.

200 Toll:

This section details Long Distance calls that are not handled by the State's direct dial network. It included the Local 411 Directory Assistance and 555.1212 calls as mentioned above. Other types of calls are Operated Assisted, Language Interpreter Services, Direct Dialed International, Third Number Billed, Collect, Cellular Usage, Incoming Toll Free 800, Calling Cards and some miscellaneous Third Party Vendor services. The detail includes the FROM TELEPHONE NUMBERS, DATE, TIME, DURATION, AND RATE for each call listed.
Most toll records are identified by a message type code (MT column). Not all vendors provide the message type information.

The most common message type codes are:

  1. Direct dialed call.
  2. Third number billed call.
  3. Calling card call.
  4. Collect call.

In some areas during heavy traffic loads, direct dialed calls may be allowed to overflow to a Toll Carrier if all local trunk lines are busy. You will be billed at the Toll rate instead of the Netcom rate, but you will have an out line instead of a busy signal when you need to make a call. (It is a result of more outbound direct dial traffic then the system can handle at that particular moment, so the calls default to toll access instead of reaching a busy trunk with no access at all). Another form of direct dialed calls appearing under the Toll Section will be calls that are purposely dialed around the state network by the user. If a caller using the state system intentionally dials the extra digits as seen in advertisements to reach a different carrier than the selected state contract provider calls will be rerouted in the long distance network and billed accordingly. Doing this is not recommended as you may end up paying hidden additional monthly access fees to use their service.

300 Local Service:

This section reflects monthly recurring charges from vendors that provide the billing in automated formats to the State. These are product s or services that are owned and provided direct by various local telephone companies. Services include but are not limited to leased equipment, voice, data circuits and cellular monthly services (dial tone and access). Vendors include Windstream, Alltel, Great Plains and Nextel. This section of the bill will show the vendor tariff code, description of service, quantity per item and the rate charged.

This section may also include certain internet services, DSL, voice mail, advertising, E-911 surcharge, pagers and other related services.

310 State Telecomm:

This section is similar to Bill Code 300. It reflects monthly recurring billing from various service providers across the state (Telephone / Internet companies; the main difference is this data is not received electronically.

There are a great number of Data Circuits billed in this section due to cost sharing of the services between multiple agencies. This section allows for any data, automated or not to be controlled as needed to split.

It also includes monthly billing for services that are provided directly from the Office of the CIO, Network Services such as installment equipment purchases, maintenance fees and cost sharing with other agencies. You may also see items listed at no charge, this is more of an inventory reference. Any item owned by the State but leased by your agency could be billed here.

Each item is shown under an "INSTALLATION LOCATION" number. This 11-digit number used for billing and inventory references was adopted by the Division of Communications many years ago from a vendor format during equipment buy-outs and has remained unchanged in the current billing database.

320 Local Service Centurylink:

Similar to Billing Code 300, this section is strictly used for locations in Nebraska using CenturyLink as the local service provider. It is billing for monthly recurring charges. Their electronic format was different enough to warrant a separate segment for billing.

500 Additional Charges & Credits:

Additional charges and credits from all vendors with automated billing; ALLTEL & Nextel Cellular, Windstream Communications, Qwest and Great Plains are detailed here. This is where all vendor work order processing fees, and pro-rated charges for new service and disconnects related to monthly service (billing code 300 & 320) will appear. All one-time charges for billing adjustments, rate changes, labor, time, materials, connect charges, equipment purchases and Nebraska Universal Service Fees. Other miscellaneous charges such as purchase of batteries, directories for other communities and voice mail reset charges may also be found here.

Nebraska Universal Service Fund is a calculated percent and the rate is variable every quarter. It applies to most monthly services and your Nebraska long distance calls. The money collected is used by telephone companies to offset the expense of providing service in high cost rural areas and to help offset cost of internet in schools.

Windstream Communications provides billing detail for partial month pro-rated or annual billed contracted directory advertising charges that appear in the White and Blue pages. (Some monthly charges will appear under bill code 300) Directory Advertising items that used to appear under billing code 400 have moved to billing code 500. Yellow page billing from various vendors may also appear in this section.

550 Network Support:

This is used for billing for the network connected device fee, firewall fee, VPN site to site, staff time and other charges from the Data Networks Team other than data circuits. 

633 NETCOMM - LATA:

All direct dialed long distance calls that are made on the State's network and terminate within the LATA in Nebraska. An example is a call from one Windstream number to another Windstream number, such as Hastings to Lincoln.

630 NETCOMM - Nebraska:

All direct dialed long distance calls that are made on the State's network and terminate within Nebraska but beyond the LATA(local area transport access). An example is Lincoln to North Platte because Lincoln is in Windstream LATA and North Platte is in the Qwest LATA.

635 NETCOMM - National:

National is defined as all direct dialed long distance calls that are made on the State's network and terminate out-side the state of Nebraska but within the Continental United States. Nebraska to Washington D.C. is one example. Continental means Alaska and Hawaii are not included here and are treated as international calls. (Look for calls terminating in Alaska and Hawaii to appear under billing code 200). Recently ‘Continental’ has been extended to include more North American area code/prefix combinations that previously were not in this network. You may see some calls to Canada as Netcomm-National rated calls and others to Canada as International toll rated calls.

900 Credit & Adjustments:

The credits and adjustments are items that have been manually added to your billing. These charges can be for any possible type of service or manual billing correction. This section is used for all one time billings from non-automated service providers (charges similar to those found in billing code 500) and related to monthly recurring charges in billing code 310. Any work order fee, long distance, partial month service, disconnect credits, directory assistance, start up fees, and/or equipment purchase direct from suppliers.

The list also includes video and voice conference calls, contracts, maintenance, phone equipment from Office of the CIO stock, licenses, training and any other valid billing.

 

 

Please Contact

JulieHeyen, IT Financial Administrator
Nebraska Office of the CIO
402.471.4385
julie.heyen@nebraska.gov